
As a condo board member, you find yourself juggling multiple responsibilities in the vital interests of the larger community. More often than not, you have to step up in the role of a mediator in the face of conflict, whether the complaint is related to noise, unpaid assessments, or repetitive rule violations. If handled improperly, these issues can snowball quickly and throw you into a dilemma. However, with a clear process in place and the right support, boards can be well-positioned to tackle such residents with tact and professionalism to maintain harmony among residents. Record all Interactions The primary rule of...